Privacy Policy

GreenPlate ("we", "us") is committed to protecting your personal information and handling it in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how we keep it safe.

1. What we collect (APP 3, 5)

We collect only the information needed to deliver meal delivery services: your name, contact details, delivery address, dietary requirements and allergies, emergency contact, order history, and billing details (which may include NDIS or Centrelink references). We tell you when and why we collect it.

2. How we use it (APP 6)

Your information is used to prepare safe meals, schedule and make deliveries, manage billing, and contact you about your service. We do not use or disclose it for any unrelated purpose without your consent.

3. Disclosure (APP 6, 8)

We do not sell your information. It is shared only with staff and volunteers who need it to provide your service, and with service providers (such as our secure cloud host) bound to protect it. Your records — including your name, address, contact details, allergies, dietary and texture requirements, care notes, carer and emergency contacts, and billing history — are stored in Australia, in the AWS Sydney region. They are not copied overseas. Three limited exceptions apply: emails we send you are delivered through an overseas email provider; the delivery address alone (never your name, phone number, allergies or care notes) is sent to Google Maps for address lookup and route planning; and card payments are processed by Stripe. For each we take reasonable steps under APP 8 to ensure the information is handled consistently with the Australian Privacy Principles.

4. Keeping it secure (APP 11)

Personal information is held in an encrypted database with strict role-based access controls, so each person can only see what their role requires. Sensitive financial and government identifiers are protected by row-level security and server-side checks. Administrative actions are recorded in an audit log, and data is backed up regularly.

5. Access and correction (APP 12, 13)

You can view and update your own profile at any time when signed in. To request access to, or correction of, other information we hold about you, contact us using the details below.

6. Complaints

If you have a privacy concern, contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Contact us

Email privacy@greenplate.example with any privacy questions or requests.