Terms of Use & SaaS Agreement

GreenPlate provides a hosted software platform for meal delivery services, covering client records, dietary and allergy management, meal ordering, kitchen production and labelling, delivery scheduling, volunteer rostering, billing and reporting. We provide the platform on a subscription basis for your internal business use.

You are responsible for the accounts you create, for keeping credentials secure, and for all activity under those accounts. Access is role based — you must assign each person only the role their duties require. Notify us promptly of any suspected unauthorised access.

Fees, the subscription term and any usage limits are set out in your order form or written quote. Unless agreed otherwise, subscription fees are invoiced in advance, payable within 14 days, and are stated exclusive of GST. We may adjust fees at renewal on at least 30 days' written notice. Late amounts may attract suspension after reasonable notice.

We aim for 99.5% monthly availability, excluding scheduled maintenance and events outside our reasonable control. We give advance notice of planned maintenance where practicable and respond to support requests during Australian business hours, prioritising issues that stop meals being produced or delivered.

You own all data you or your users put into the platform, including client records, orders and financial records ("Customer Data"). We use it only to provide, secure, support and improve the service for you, as described in our Data Processing terms and Privacy Policy. We do not sell Customer Data.

You warrant that you have the authority and consents needed to place personal information (including health and dietary information) into the platform.

We retain all rights in the platform, its software, design and documentation. You receive a non-exclusive, non-transferable right to use it during your subscription. You must not copy, resell, sublicense, reverse engineer or create a competing product from the platform.

Your use must comply with our Acceptable Use Policy. Breach of that policy is a breach of these terms.

The platform uses third-party services for hosting, mapping, email delivery, payments and AI-assisted document extraction. Those providers are bound to protect data handled on our behalf, but we are not responsible for services you connect independently.

We will provide the service with due care and skill. Nothing in these terms excludes rights under the Australian Consumer Law. Otherwise, to the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability in any 12-month period is capped at the fees you paid us in that period.

The platform supports your food safety and care obligations but does not replace them. You remain responsible for the accuracy of allergy, dietary and client information and for the meals you produce and deliver.

Either party may terminate for material breach that is not remedied within 14 days of notice, or at the end of the then-current subscription term on 30 days' notice. We may suspend access immediately where use threatens the security or integrity of the platform.

On termination you may request an export of Customer Data within 30 days. After that period we delete or de-identify it in line with our Data Processing terms.

We may update these terms to reflect changes to the platform or the law. We will give reasonable notice of material changes, and continued use after they take effect means you accept them.

These terms are governed by the laws of New South Wales, Australia, and both parties submit to the courts of that state. If any provision is unenforceable, the rest continues to apply.

Questions about these terms: legal@greenplate.example.